Contact
Talk to us
Whether you are ready to open an account or just want something explained, we are happy to hear from you. There is no charge for a conversation.
Send us a message
We respond within one business day.
Reach us directly
General enquiries
- Phone
- +251 11 555 71971
Trading desk & orders
- Phone
- +251 11 557 8397
Making a complaint
We would rather hear about a problem than have you live with it. Complaints are investigated by someone independent of the team concerned, and you can escalate to ECMA if you are not satisfied with our response.
Complaints procedure
Visit us
Come to the office
Account opening is completed in person. You are welcome to come in with questions before you commit to anything.
Office
General enquiries
Trading desk & orders
Office hours
Monday to Friday, business hours
Trading session times are set by the ESX. Confirm current timings with the desk before planning around them.